Terms of Service of AvanttoCRM

Terms of service is a boring document but we strongly recommend you to read it thoroughly. Thanks.

1. Terms and Conditions of Use

Last updated: 03/03/2024

Welcome to AvanttoCRM! This document describes the Terms and Conditions governing the use of our platform, products, and services. By accessing or using our services, you agree to the terms described below.

2. Definitions

  1. "AvanttoCRM" refers to our company registered in the United States, headquartered at 7345 W Sand Lake Rd, Ste 210 Ofc 1742, Orlando, FL 32819.
  2. "User" refers to any individual or company using our services.
  3. "Services" include but are not limited to CRM, sales automations, reports, multichannel integrations, and other features provided by AvanttoCRM.

3. Access and Use of the Platform

  1. Access to the AvanttoCRM platform requires registration and agreement to these Terms.
  2. Users are responsible for maintaining the confidentiality of their credentials and all activities conducted under their account.
  3. The use of AvanttoCRM must comply with all applicable laws. Users are prohibited from:
    1. Sharing illegal or offensive content;
    2. Engaging in activities that compromise the platform's security.

4. Subscriptions and Payments

  1. Services are offered on a subscription basis, with prices informed at the time of purchase.
  2. Automatic Renewal: All subscriptions automatically renew at the end of the contracted period unless canceled by the user.
  3. AvanttoCRM will notify users about upcoming renewals, allowing them to manage their subscriptions in advance.

5. Cancellation and Refund Policy

  1. Cancellation:
    1. Users may cancel their subscription at any time, effective at the end of the current billing cycle.
    2. Cancellations must be requested exclusively through the support channel available on the platform.
  2. Refunds:
    1. No refunds are provided for periods already billed or in progress, except as required by law.
    2. Errors in automated communication (AI or chatbots) do not override the policies described in this document.

6. Availability and Uptime

  1. AvanttoCRM guarantees 99.98% uptime. In the event of unscheduled downtime, we commit to restoring services promptly.
  2. AvanttoCRM is not responsible for outages caused by external factors, such as user-side internet issues or infrastructure problems.

7. Limitation of Liability

  1. AvanttoCRM is not responsible for:
    1. Data losses caused by user misuse of the system;
    2. Service interruptions due to factors beyond our control.
  2. The total liability of AvanttoCRM is limited to the amount paid by the user for the last billing cycle.

8. Privacy and Data Protection

  1. AvanttoCRM collects and uses personal data in accordance with our Privacy Policy.
  2. Users authorize the collection and use of data necessary for platform functionality, such as sales information and interaction history.

9. Modifications

  1. AvanttoCRM reserves the right to amend these Terms and Conditions at any time.
  2. Significant changes will be communicated via email or platform notifications at least 30 days in advance.

10. Dispute Resolution

  1. Attempted Amicable Resolution: Any disputes related to AvanttoCRM services must first be addressed in good faith by both parties.
  2. Jurisdiction and Applicable Law: These Terms are governed by the laws of the State of Florida, USA. Disputes will be resolved in the competent courts of this jurisdiction.

11. Contact

If you have any questions or require assistance, please contact us:

© 2024 AvanttoCRM. All rights reserved.

Portuguese 🇧🇷